Cabin crew are not only crucial to customer retention and the commercial success of an airline, but also play a vital role in safely managing incidents and can make the difference between a positive or negative outcome for passengers in an emergency situation. Recent events have highlighted the value of their skills in a crisis, and with over 599,000 new cabin crew needed over the next 10 years, it is ever critical to recruit, train and retain the right people for the role.
We support airlines by helping them better understand the key skills and qualities that contribute to outstanding performance. Our goal is to help you measure a candidate’s critical factors for success in this diverse and demanding role.
Effective competency measurement begins with selection, and we want to ensure you have the best tools for recruiting, training, and developing your Cabin Crew to support long-term performance.
Our goal is simple, to identify the critical factors for success in the cabin crew role so that you can measure and train underlying competencies that drive real world excellence.
To better understand the key skills and qualities that contribute to the outstanding performance of Cabin Crew, as well as the criteria you see as most critical when recruiting and training cabin crew, we consulted with our airline clients. Also, in partnership with SkyPeople, we undertook an industry-wide cabin crew survey.
We listened and have been hard at work to create a psychometric assessment solution for airlines specifically designed for Cabin Crew.
ADAPT Cabin Crew assessments can help you gain an understanding of a candidate’s potential for success in the cabin crew role, whether they are a new inexperienced starter, newly qualified candidate or experienced crew member.
In line with the ICAO core competencies for cabin crew, and expanded to include additional areas of performance such as passenger and safety management, our assessments cover areas such leadership and teamwork, workload management, situational awareness, motivation, safety attitudes and more.
We have a range of assessments for you to use depending on your requirements:
Cabin Crew Traits
Our personality questionnaire designed specifically for cabin crew delves into motivation, empathy, assertiveness and self-discipline, amongst other key personality traits that can influence performance, and crucially, is quick to complete!
Cognitive Reasoning
This assessment gains insight into the candidate’s general mental ability, through covering 3 key areas of information processing – verbal reasoning, perceptual speed and accuracy, and working memory – that influence a candidate’s ability to respond to new information and demanding situations in the role.
Crew Resource Management
Designed to support you when recruiting for qualified crew or considering crew upgrades for more senior roles. Using scenario-based questions reflecting real-world situations that crew can expect to encounter, we assess a candidate’s leadership and teamwork, decision making, situational awareness and workload management.
Cabin Crew Knowledge
Designed in partnership with SkyPeople Training, this test is suitable for airlines wanting to assess qualified cabin crew and establish their level of knowledge relating to Aviation Regulations, Safety & emergency Procedures, Fire & Smoke, Survival, Security, Dangerous Goods and First Aid.
The ICAO Cabin Crew Competency Framework is a set of guidelines outlining the skills and knowledge necessary for cabin crew members to effectively perform their duties. It uses a competency-based approach to training, focusing on observable behaviours for each competency. We have used an extended version of the competency framework, that expands further on some of the cabin management skills to ensure fully comprehensive coverage, as the basis for our assessment battery. The core competencies are as follows:
We are experienced in working with large international airlines, and we can support you in several ways to ensure that you have a smooth and effective process for your assessments. We have a scalable platform that allows for large volumes of assessments, and we have a variety of ways to help deploy the assessments to candidates including integrating with your existing systems. We can also stage the assessments to help manage your recruitment funnel.
If you contact us, our sales team will be able to answer any questions you may have and send you demo codes and sample reports. We will also give you a tour around the ADAPT platform so that you can see how it works.
Yes, we can work with you to create a custom norm group for your organisation and to help you understand the traits that are most influential in the success of your crew.
ADAPT does not pass or fail candidates; the process will provide a detailed breakdown of candidate performance and a recommendation, based on statistical scoring models, to help you make the final hiring decision.
