Client Survey Terms and Conditions
Promoter
The Promoter of this survey is Symbiotics Ltd, with a registered address at Teme House, Whittington Road, Worcester, Worcestershire, WR5 2RY
2. Eligibility
2.1 The survey is open to individuals aged 18 years or over
2.2 Employees of the Promoter, its agents, or anyone professionally connected with the administration of the survey are not eligible to enter
2.3 The survey is open to Symbiotics clients worldwide
3. How to Enter
3.1 Entry into the prize draw is conditional upon full completion of Symbiotics' 2026 Client Survey
3.2 Incomplete, partially completed or withdrawn survey responses, will not qualify
3.3 No purchase or payment is required to enter
3.4 Only one entry per participant is permitted
3.5 By completing the survey, entrants accept these conditions and warrant that all information submitted by them is true, current and complete
4. Prize
4.1 There is one (1) prize available. The prize consists of a reward with a value of £100 (one hundred pounds sterling), which will be delivered through Global Go Gift. Once the winner has been confirmed, £100 will be credited and converted into the currency of the winner's country of residence, subject to applicable exchange rates and the terms of the reward provider
4.2 The prize is non-transferable, non-exchangeable, and no cash alternative is available
4.3 The Promoter reserves the right to substitute the prize with an alternative of equal or greater value if circumstances beyond its control make this necessary
4.4 Any entrant who enters or attempts to enter the survey in a manner, which Symbiotics Ltd determine is contrary to these terms and conditions or by its nature is unfair to other entrants will be removed from the prize draw at Symbiotics Ltd sole discretion
5. Winner Selection and Notification
5.1 The winner will be selected at random from all eligible participants who have met the entry criteria outlined in Section 2
5.2 The prize draw will take place within 14 days of the survey closing on Friday 13th March 2026
5.3 The winner will be notified using the contact details provided during the survey within 7 days of the draw
5.4 If the winner does not respond within 14 days of notification, the Promoter reserves the right to select an alternative winner
6. Data Protection and Privacy
6.1 Personal data provided for the purposes of the prize draw will be used solely for:
- Administering the survey
- Determining the eligibility and
- Contacting the prize drawer winner
6.2 Survey responses will be analysed in accordance with the Promoter's privacy policy and may be annonymised for research or reporting purposes.
6.3 Personal data used for prize draw administration will not be retained longer than necessary and will be handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
6.4 For Further information on how personal data is processed please refer to the privacy policy.
7. Limitation of Liability
7.1 The Promoter accepts no responsibility for entries that are incomplete, lost, delayed, or not received due to technical issues, system failures, or any other reason beyond its reasonable control
7.2 To the fullest extent permitted by law, the Promoter excludes liability for any loss or damage arising from participation in the prize draw or acceptance of the prize
8. General
8.1 The Promoter reserves the right to amend, suspend or cancel the prize draw where necessary due to circumstances beyond its reasonable control
8.2 The Promoter’s decision in all matters relating to the prize draw is final and no correspondence will be entered into
8.3 These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction